Refund policy
Refund & Return Policy
Last updated: April 2026
Because all RynoPrints products are custom-manufactured on demand, we have a specific policy for returns and refunds.
Quality Guarantee
We stand behind every part we print. If your order arrives with a defect, printing error, or does not match the specifications you submitted, we will reprint it at no charge or issue a full refund — your choice.
Eligible Refund Situations
- Print quality defects (layer separation, warping, poor finish)
- Wrong dimensions or specifications vs. your submitted files
- Damage during shipping
- Order never arrived
Non-Refundable Situations
- Change of mind after production has begun
- Errors in customer-submitted files (wrong dimensions, corrupt STL, etc.)
- Custom requests that were printed to spec
How to Request a Refund
Contact us at ryan@rynoprints.com within 7 days of delivery with your order number and photos of the issue. We'll respond within 1 business day.
Refund Processing
Approved refunds are processed within 3–5 business days to the original payment method. If you paid via Shopify Payments, the refund will appear on your statement within 5–10 business days depending on your bank.
Contact Us
Have a question about your order? Email ryan@rynoprints.com — we'll make it right.